Help & Refunds

I bought the guide. Where is my download?
Your download link appears on the confirmation page right after payment and is also sent to your email. Check Spam and Promotions folders too (our page "Find our emails" shows how). Still nothing? Write to us at support@familyreadyguides.com and we will resend your link.

What format are the products?
PDF e-books that open on any phone, tablet, or computer. The guide is a large file (about 57 MB) — a Wi-Fi connection is best for the first download. The Action Kit also includes printable pages and audio files (MP3).

I bought the wrong item / I changed my mind. Can I get a refund?
Yes. Every product is covered by a 30-day money-back guarantee from the date of purchase. Write to support@familyreadyguides.com from the email you used at checkout, tell us which item, and we will process the refund to your original payment method. No forms, no interrogation. Our full refund policy is in the Refund Policy, in plain language.

The file will not open / the download cut off.
Download it again from your link — links do not expire because of a failed download. If it still fails, write to us and we will send the file another way.

Is this medical or legal advice?
No. Everything we publish is general preparedness information, drawn from official sources (CDC, FEMA, the Red Cross, and the U.S. Army field manual FM 21-76). In an emergency, call 911 and follow official instructions.